Support
Need help with AI Chat Exporter? Most answers are below. If you're stuck, email us. A real person reads every message.
What do you need help with?
Each option opens an email with the details we need, so we can help faster.
Getting started
How do I export a ChatGPT conversation?
- Open a conversation on chatgpt.com.
- Click the purple Export button at the bottom right, or press Alt+Shift+E.
- Choose PDF, Image, Markdown, Text, CSV, JSON or HTML.
To export only some messages, turn on Select first and tick the messages you want.
Where are the settings?
Click the AI Chat Exporter icon in Chrome's toolbar. If you don't see it, click the puzzle-piece icon and pin AI Chat Exporter. You can also open Settings from the Export panel.
Where do my exported files go?
To your Chrome Downloads folder. PDFs open Chrome's print dialog first: choose Save as PDF as the destination. To pick a folder each time, turn on Ask where to save each file in Chrome's download settings (there's a shortcut in the extension's Settings).
License keys & billing
How do I activate my license key?
- Copy the key from the thank-you page or your Creem receipt email.
- Click the AI Chat Exporter icon in Chrome's toolbar to open Settings.
- Paste the key under License and click Activate.
Your plan shows straight away.
"That key wasn't recognised"
Make sure you copied the whole key, with no spaces at the start or end. Keys from other products won't work. If it still fails, email us from the address you paid with.
"This key is already active on the maximum number of browsers"
One key works on up to 3 browsers. In a browser you no longer use, open Settings → License and click Remove from this browser. If you can't reach that browser any more, email us and we'll reset it.
I lost my license key
It's in your receipt email from Creem (check spam too). Can't find it? Email support@aichatexporter.xyz from the address you paid with and we'll send it.
I renewed or upgraded, but the extension still shows my old plan
The extension rechecks your license about twice a day. To update it now, open Settings → License, click Remove from this browser, then paste your key again and click Activate.
How do I cancel?
Use the manage-subscription link in your Creem receipt email, or email us and we'll cancel it for you. You keep paid features until the end of the period you paid for. Uninstalling the extension does not cancel a subscription.
Can I get a refund?
Yes. Email us within 3 days of a payment for a full refund. See our refund policy.
Can I get an invoice?
Creem, our reseller, emails a receipt with every payment. For a full invoice with your company details, email us.
Troubleshooting
The Export button doesn't appear on ChatGPT
- Reload the ChatGPT tab. After installing or updating the extension, open tabs need a reload.
- Check that Show export button on ChatGPT is on in Settings.
- Or click the AI Chat Exporter toolbar icon and choose Export.
- The extension works on chatgpt.com and chat.openai.com only.
Something is missing or looks wrong in my export
ChatGPT changes its pages from time to time, and we fix things quickly when it does. Please email us with the format, the type of chat (Canvas, Deep Research, images…) and, if you can, a screenshot.
My PDF has the date and web address at the top and bottom of each page
Those come from Chrome's print dialog. Click More settings and untick Headers and footers. For the dark theme, tick Background graphics there too.
A long chat exported as an image is small or cut short
Chrome limits how big a single image can be, so very long conversations are scaled down. Use PDF for long chats, or export only the messages you need with Select.
Math formulas show as code
Formulas currently appear as LaTeX source (for example \frac{a}{b}). Typeset math is on our list.
I hit the daily limit
The free plan includes 3 PDF or image exports a day, and the count resets at midnight on your computer's clock. Markdown, text, CSV, JSON and copy are always unlimited. Starter and Pro raise the limit to 30 or 100 a day: see plans.
Privacy
Your conversations are processed in your browser and are never sent to us. Read the full privacy policy.